Awful job and unrealistic expectations - Recensione dipendente - Guest Service Agent presso Hilton

2,0
5 ago 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

If you do not already have administrative experience, it is a good place to learn as you’re thrown in the deep end and pushed

Svantaggi

Pay is awfully considering how much responsibility you have and how high stress the environment is. You’re also tasked with an unreasonable about of work to be completed per day (a checklist format) and if you cannot complete the impossible to complete checklist then you have to stay back (which is often in the middle of the night) to finish it without being paid for the additional hours you’re working. They also gaslight you and say you should not be expected to be paid because it’s your fault that you couldn’t complete it in time. They they guilt you and say you’re not looking out for your team members by passing the work you couldn’t finish on to them. This is also not whilst being on a salary but as a casual. They also don’t approve any leave in advance. They say they will “do their best to accommodate but there is no guarantee so you literally cannot boom holidays because there is a chance that you would be rostered on even if you took the dates off months prior. Being polite is also not good enough at the Hilton. There is a strict vocabulary you have to abide by that makes you sound like it is 1920. The women staff (me included) are hyper sexualised and you feel like you’re a servant to the rich public servants and other VIP’s that stay. The experience was genuinely horrible and gave me extreme amounts of anxiety every time I had to work.

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5,0
11 feb 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

good compensation and hours, friendly managers

Svantaggi

a little bit disorganized and rude customers

3,0
5 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Svantaggi

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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