Hostile buy-out ruined this company - Recensione dipendente - Customer Service Representative presso InvestorPlace

My name is Brian Hunt. I’m the new CEO of InvestorPlace. It’s true that we changed our customer service team with no advanced warning to the team members. That was a good thing to do for our customers and our company. Here’s why… When businesses decide to move customer service departments to different locations, they typically do not notify staff in advance. If a business’s customer service staff is notified in advance, the business runs a large risk of disappointed/angry customer service reps treating customers badly. That’s why most customer service department relocations are done with no advanced warning to the staff. Moving the InvestorPlace customer service department was a difficult decision. But it was done the way it was done to protect the relationships we have with customers. A handful of our caring employees made sure it was done in a professional and respectful way. I hope this note gives you a better understanding of what happened. We wish you well in the future.