No support. Misleading and poor to work for. - Recensione dipendente - Store Manager presso Knoops

Lied to from the beginning. No input into team selection. Overhired by far and then brutally cut the hours of my team. Head office just kept suggesting sampling to help sales. Pressure to grow the business with absolutely no support from marketing. Head office is in dissaray with UK ops suddenly just disappearing from the business completely. Regional manager supposedly changing roles but didn't and area managers who are telling store managers how much chaos it all is. Every launch was a farce. Ran out of promotional stock within 3 days of a promotion launching, estate wide. Was given no management team bar myself for the first 2 months and no additional pay for this and targets linked to bonus that were so unattainable that I did not even get to 60% of target, even upon opening week. When i showed footfall patterns and suggested changing hours it was met with a resounding no, so they cut my teams hours kept the store open at the same times and asked why reviews started to suffer. Had an incident of racist abuse between staff and when as a store manager i pushed to relieve the perpetrator of their duties i was denied. All evidence of how little Knoops value or care for there staff. A real shame.