Vantaggi
Lily has built a strong brand that has a lot of trust and pull. Where most AI companies that started in the last few years are really just AI LLM wrappers, Lily has a 10-year head start in building its AI-native product, plus deep technical and retail industry expertise. Obviously, a huge pro to be fully remote, and that we still have the opportunity to get together in person 2-3/times a year. The best part about working at Lily is that the Lily AI team is full of some of the absolutely nicest and hardest-working people I've ever met. It's been amazing to see many individuals grow and advance in their roles and careers here, too, including myself.
Svantaggi
Making the jump from founder-led sales to sales-led has been tough. My sense is that in the AI space, when you sell to enterprise companies, those executives still want the founder relationship. Fortunately, we have a small but mighty Customer Success team that is quickly building deeper relationships and connections, too. On the product side, innovation has been more organic. I see a lot of conservative tendencies that prioritize immediate revenue over long-term revenue. Is that a con in this current economic environment? Maybe not. Yet in the AI space, maybe so.
