The company has changed drastically - Recensione dipendente - Sales Assistant presso Lush

The company has changed a lot, say compared to what it was 10 years ago, and that is fine, it's progression, but the company as a whole seems to be moving towards being quite corporate. The fun side of Lush is slowly disappearing. We have 'candy shoppers' (our mystery shoppers), and the expectations are completely unrealistic. If you mentioned everything you had to to a customer, the customer would not return. We have to approach and re-approach every customer. Lush don't fully understand that not every customer likes this. You are not allowed to have an 'off' day at Lush, you have to paint that smile on and just get on. There seems to be a culture of favouritism and a lot is heavily based on 'if your face fits'. My current manager and trainee should not be in their roles together, they need to be separated. There is a lot of bullying that goes on, from management, highly unethical goings on, name calling, taking A LOT of sick leave, when he rest of the staff get bad attitudes and hung up on for calling in sick for one day. Staff aren't allowed to be friends. Staff are played off against each other. The threat off less shifts if you upset management / if you're not 'favourite' that week. It doesn't help there is no HR department, whilst perhaps 10 years ago there wasn't a need for one, the company has changed a lot and this is something that needs to be implicated. I can't say the same for every store but a lot of good staff have been driven out because management are bullet proof. Head office will always protect managers. If management want to keep you under them, regardless if you want to train to be part of the international team or a therapist etc.. They will not let you flourish. Very disappointing.