Great team but horrible head office management - Recensione dipendente - Dipendente anonimo presso Moose Coffee

The staff I worked with are hard working and lovely people I have the pleasure of working with. They deserve a lot more!!

Where to begin! Head office was awful! Setting unrealistic targets, no recycling in place, push management out, and no HR!! No perks, the site I worked at we weren’t allowed coffee we Had to supply our own milk, have a limited menu. But other sites can have whatever they want?! Breaks only offered if you work Over 6hours. Rota changing less and a day with no notice and holidays ignored. Never worked anywhere that keeps kitchen open up to the close. Close at 4, someone comes in at 3:50 you Have to seat them. Meaning you stay later, which would be fine!! But managers would get told off if staff stayed later than rotated meaning next time you’re in you’ll be sent home early… Working on the bar alone on a busy weekend was stressful! Constantly asking for help to be ignored. Coffee machine broken, a broken glass wash which means everything had to be hand wash, unable to keep up with health standards and slowing down service. One day in summer the kitchen extraction fan broke. Fairly sure that’s illegal? Finally rumours in HR of Zionism and homophobia has been going round for a while. They don’t care about your mental health, seeing a staff member have a server panic attack and HRs respond was to ‘just work through it’ was appalling!! They clearly have no respect for staff members

Same as most of these reviews, the pros are the team we work with, the team we get to know, the team who check in on each other. They are genuinely some of the best people I’ve had the pleasure of working alongside.

I’m not going to blame a selective few on how things are going at Moose. Because it’s not just one or two at head office. It comes from the absolute top, because clearly for years this has been consistently getting worse hasn’t it? And for what? At what cost? Squeezing every single last penny out of customers, practically begging for an extra portion of sausages?! Really? Ignoring all bookings systems in which were implemented by you. Coming into stores to “support” in which you either sit in the corner tapping away on your laptop looking at your calendars wondering how else will you waste the day. Or you’ll bark orders at the team, ask one thing then demand the next. Literally run around doing what I don’t know. I think you forget the team are majority of students who are here for extra money whilst studying, you expect so very much from people and yet pay so little. But you do explain how the tips are such a bonus, yes from customers, not you. We always talk about toxic culture and how it’s bad and unhealthy, yet you relish in this. As a company yes money and profit will always have to be the very top of the priority, but to achieve this we have to work together. We are all human. People have families, lives and passions of their own, moose is not the be all and end all. It’s a real shame what you are allowing your environment and business become, but sadly this happens all too often. You get a culture of power mad vultures who take great pleasure in making life as difficult as possible for the little guys. And for that… I’m out ✌🏼