It’s a nice company - Recensione dipendente - Customer Service Agent presso NMI

It was a great experience!

At the time, we didn't have unlimited PTO (now they do)

Fair Pay for labor done.

Management does not understand what the products they sell are. They are out of reach with who does what in the company. They have reduced headcount 3 times in 2 years. 20% 10% 10%. They over sell and under deliver. Selling redundant processing but the manual failover is such a long process. In some cases none existent.