I loved working here, but the way I was let go was an absolute nightmare. - Recensione dipendente - Delinquency Control Counselor IV presso Navy Federal Credit Union

1,0
26 set 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

They have amazing benefits, make sure that you take full advantage of these while you are here with them. You will build amazing relationships in the workplace with other people and get to know different people.

Svantaggi

Make sure that you stick to the whole work life is separate from personal life balance. Because in the lending Department a lot of people don't do that. I was very good about maintaining professionalism both inside and outside of the workplace. Also if you're really good at your job good luck if you want to get moved somewhere else, they are making it extremely difficult to get interviews anywhere else. I put in several for the same position and I still could not get an interview for the Department that I wanted to be in, and it was a department that I could not shadow. I put in so many different ones shadowed so many different departments and I still could not get my foot in the door for an interview to get out of lending. They do not give you equal opportunity here. It is purely based upon favoritism and friendship, as well as personality. They do not base it upon experience or how well you do your job. That's how it works here. If you work on the phones make sure you mute yourself or unplug if you get frustrated, because if you even call a member a very small name that is not nice, that is not derogatory while not on a call you will be in trouble for it. They are very quick to let people go there now for some reason, and that's what they did with me but I was not let go for anything that was work related. Collections is turning into an absolute nightmare, there's so many changes and the systems are slow, and we're not listened to half of the time. They hear us but they don't do anything about it. Meeting after meeting we are getting reprimanded for things that are out of our control half of the time. And the different departments within lending do not communicate with each other very well between management. Also HR is not your friend and they will absolutely try to destroy you and get rid of you so quick if you make one simple mistake. Also lately Navy Federal has definitely preferred to hire people outside of the workplace instead of promoting from within, especially for bigger positions. And they hire a lot of contractors causing a lot of us that really want to move out of our position to be stuck where we are.

Esplora altre recensioni su Navy Federal Credit Union

5,0
6 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

This indeed is a great organization! People helping people is at the core of what this company stands for. No pushy salesman techniques, just genuine service. The pay was good, had multiple exceptional leaders and great benefits!

Svantaggi

None that I could provide

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Risposta di Navy Federal Credit Union
1d
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2,0
19 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Our core values are around serving the military and their families

Svantaggi

Our hybrid requirements have increased in terms of office presence. Executives keep talking about moments that matter, when really nowadays everyone is just doing it to check off a box. At this point, upper leadership doesn’t really care about actual employee work life balance. The sweet spot was 2 days so we can stay engaged, but still have flexibility. Now we are just like any other bank out there. It’s also impacting front line stuff who are member facing and impacting their ability to be there for the members. A lot of these team members are over worked and now don’t even want to do more overtime when asked because they spend more time commuting. That’s time taken from their families and from time they could actually work

4
avatar
Risposta di Navy Federal Credit Union
2w
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
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