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      Nexcess

      Azienda coinvolta

      Recensioni su Nexcess

      Smoke & Mirrors - Recensione dipendente - Tier I Support presso Nexcess

      1,0
      6 apr 2017
      Tier i support
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Free Drinks and catered meals (their excuse for paying you less) 401k is competitive enough, but comes with strings attached.

      Svantaggi

      Fatally dedicated to their 2007 business model. They talk a big game about how much you learn, but 80% of your day is spent running the same 10 scripts, day after day after day after day. They want people to get their Linux+ but 3/4 of the support team has never gotten it..because it's not even remotely required to do the job. Management is very manipulative and inner circle driven. Support leaders are overworked and aren't very good at fostering a team atmosphere. Pay is about 15k less than it should be..and they prey specifically on working class kids and make them think they have found the yellow brick road. Tech support is not a fun gig anywhere..but they specifically talk about their "beyond" culture while simultaneously doing nothing to improve the way the work gets done. Support is a dead end in the company.

      Esplora altre recensioni su Nexcess

      5,0
      18 ago 2021
      Tier i technical support
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good team members and supervisors

      Svantaggi

      Company continues to buy up and gobble up small companies, then says they cannot afford to provide raises due to covid

      3
      avatar
      Risposta di Nexcess
      4y
      Thank you for your review. We are happy to hear that you enjoy working with great co-workers - but bummed to see that you don't feel like we are investing in our employees. We recently completed a very positive merit cycle with our employees, where multiple of them have taken on new roles and opportunities within our brands. We have indeed been investing in a strategy to onboard companies whose products, services, and talent augment our product portfolio and help us innovate for our target market. It's a strategy that is helping us survive and grow in a consolidating industry. We have an open-door policy - and encourage you to reach out to your direct supervisor or HR with more details regarding your concerns.
      3,0
      21 mar 2015
      Linux support technician
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good place to start in the hosting or Linux administration field. Some very great people work here that are willing to transfer immense knowledge if you are willing to learn. Free food, drinks, company swag, hosting, and server co-location. They will pay for some certification tests although you have to study on your own time. The insurance is now much better and the 401k plan matches 100% up to 6% of your salary.

      Svantaggi

      Extremely poor to no training on the policy or technical aspects of the job. You are unable to trust management (don't trust management unless their promises are in writing). Culture is heavily based on cronyism/nepotism. Can be a high stress environment at times. Changes in management attitude/style could make this a stellar place to work, unfortunately some members are seemingly tenured or simply unable to be discussed.

      7
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