Vantaggi
A strong focus on helping customers succeed, that I've not seen elsewhere. I've seen everyone, including management, go the extra mile to make a customer's life better. One of the greatest feelings I've experienced is the appreciation from a customer whose life I just made easier! I'm challenged to look beyond just finding the quickest solution. It took awhile to get used to, but I've improved a lot because of it. Team activities! Axe throwing! I've been able to (and seen others) impact various parts of the company outside my role. From product suggestions/feedback, to tweaks in the sales process, to making new best practices.
Svantaggi
They made some bad hires in the past, who were not fun to be around. Thankfully they are gone. Sometimes I've had to work on something I didn't want to. But I guess happens at all startups where you have to wear many hats.