Don't Get Comfortable - Recensione dipendente - Senior Customer Success Outcome Manager presso Ping Identity

The culture statements are backed up with actions. It really is a great place to work. I should know, I was here, left, and now I came back to work for Ping a second time.

There really aren't any. Are there bad days at Ping? Sure... but they're out weighed by the good ones many times over. It's not perfect but the people who work here mean well and are generally very cool. So we figure out the solutions to the challenges together.

- Challenging work (largely due to poorly designed products) - Decent work/life balance

Leadership and culture. I was an IC and I had next to no trust in any leader in the organization, they were begrudgingly transparent (had to be forced to keep a pre-acqusition anonymous AMA). Very little overall direction within engineering org. Private equity strangling a once good company. Company with many remote workers hasn't had ANY in-person events in 3+ years. Retaining and acquiring customers being put ahead of anything else, this has resulted in WAY more overselling of the product than usual. This then falls at the feet of engineering to figure out how to make things work and is not a great position to be in. Beginnings of a blame culture around churning of customers, the company also apparently has now tied customer churn to some people's salary. So if a customer doesn't renew for a reason outside their control, they still lose compensation.