-Performative attempts to be a progressive company. Yes, they have donated software and services to organizations involved in racial injustice, but there is no accountability for how often people dismiss or talk over PoC.
-Transphobia exists. In my firsthand experience, in the fall of 2020, there was a public town hall where an anomyous employee displayed transphobia when a positive trans message was shared. It was not dealt with immediately (until perhaps a week later), fostering a dangerous environment and was initially ignored by the leadership and People Ops. Also, we are still waiting for the recognition of a respectful AAPI statement rather than an afterthought.
-Unqualified people involved in the interview hiring process for different roles and asking inappropriate questions.
-Job descriptions are openly vague and left to interpretation.
-Lack of structured training. Missing materials. As previous people have said, it is a sinking or swimming situation.
-Culture feels unnatural and forced. Those who have been here for a long time have a beehive mentality, which feels unpleasant. When you are interviewed for a role, People Ops will play up your role and describe how "amazing" the culture is. If you're not a fit, you'll know right away. If you raise doubts, you will be treated as if you have put yourself in the situation.
-People Ops has no idea when it comes to recruiting for the roles themselves and do not understand the basic functions of the roles. When you express concerns and describe the reality of the role, you will encounter doubts.
-No work-life balance, brutal burnout rates in customer service departments. There is always a sense of urgency and various teams are constantly overloaded, overwhelmed and undervalued. For those who are in the product, there is no real sense of direction or progress. There’s no real way to contribute valuable work since there’s already a vision which is confusing and ever-changing.
-Veteran employees come across as privileged and basically just earn a check in exchange for no real value in the company. In a company that advertises itself as welcoming and friendly, there have been countless times when people reach out to coworkers through Slack just to receive blunt and borderline rude responses -- or worse, no response. When you try to report a problem, you will be flooded with several people in the company asking you to describe the problem in detail and repeat it.
-During one of the retreats, there were several employees who privately broke down due to their difficulties working there. When we got back to the office, it was as if no one had revealed anything. Morale needs huge improvements.
