Vantaggi
If you are lucky enough to work under some of the few lovable Assistant Directors here than it is easier to enjoy the overall experience. You can also create your own schedule for the most part, aside for when they REQUIRE weekend logins and guilt trip for overtime hours or very late nights/early morning logins. Good benefits overall, but I’m guessing they use that as a way to compensate for the low pay which we will get to shortly.
Svantaggi
No raises, even if you take on 10 new responsibilities and titles there’s virtually no way to even ask for a raise as everyone basically makes the same base pay for the position titles regardless of time in the role/responsibilities/trainings. Poor pay, and they love talking about how profitable the university has been which is so lovely to hear when our salary leaves many of us struggling. It is ALL numbers based, do not let anything fool you. Whether it be call volume, the amount of time you spend every day waiting for calls to come in, the amount of FAFSAs you’ve received from leads, the amount of students you’ve enrolled. There’s also no exam that qualifies or disqualifies the students that we’re meant to approve and enroll in class for a fully online degree program. You will find many of the students are computer illiterate and advisors are made to guide them through learning how to navigate on a computer as well. It’s a sales job in all of its entirety that’s progressively gotten worse over the time I’ve worked here. They will actually send us messages throughout the day that state to “not leave until you’ve gotten at least one FAFSA for the day”. I’m concerned as to how they feel comfortable hitting send on messages like that when so many of us are already feeling burnt-out and morally/ethically off kilter for being pressured to enroll people who are not going to thrive in the program. Then they stress about retention as if they didn’t encourage all of us to enroll as many people as we could with nothing but overall poor lead quality. A good majority of people cannot stay in this role very long due to the abuse of being on the auto dialer, multitasking ALL throughout the day, management sending messages all day, which all leads to quantity over quality. You may see some recent responses from Post University about how we should bring these issues up during “Town Halls” or speak to HR etc. We haven’t seen our CEO in a town hall meeting pretty much since he said to “expect raises in the Fall” and that was last summer. Being able to open the floor to the CEO was replaced with a drop box to “Ask John Hopkins” on our internal website. (Shocking) It’s all a fallacy.