Great environment - Recensione dipendente - Customer Service Representative presso Proof Bread

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5,0
20 gen 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

My experience as an apprentice baker at Proof has been incredibly enriching, especially considering my initial limited knowledge of industrial kitchens and the art of sourdough baking. The opportunity to learn essential skills, such as operating both the rack and deck ovens, as well as mastering the art of laminating dough and shaping an array of pastries, has greatly enhanced my baking capabilities. The supportive and friendly atmosphere among the staff fostered a sense of camaraderie that made learning enjoyable. Additionally, my time spent at the bakery and farmers markets allowed me to engage with the local community, sharing insights into the owners' "old world" approach to sourdough baking. Overall, working at Proof has not only developed my technical skills but also deepened my appreciation for the craft of sourdough baking.

Svantaggi

Working at Proof Bread has provided a unique experience in a rapidly evolving environment typical of small businesses. The initial focus on my apprenticeship and a learning-oriented atmosphere shifted towards a more intensive role, requiring myself and others to juggle multiple responsibilities, such as baking and managing the front of house (FOH). While the transition to a dual-role has been challenging, effective time management and communication among staff have been crucial in adapting to these changes. Although my original apprenticeship structure may not have been fully realized due to the bakery's transitional state, the opportunity to develop skills in both the bakehouse and FOH has been valuable. Typical shifts begin at 4am and can last up to ten hours, though management offers an early leave time based on task completion. This is nice if you are wanting to leave early but not so great if you need your full hours. Starting pay for apprentices is around $15 per hour. Overall, while the evolving nature of the work presents challenges, the experience has fostered resilience and adaptability.

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Risposta di Proof Bread
9mo
Dear Former Team member, Thank you for writing this review about your time at Proof. I am really happy to hear that you enjoyed the cross-functional part of the work. I too find it valuable to learn things from multiple angles. Someone who sells bread will definitely appreciate it for what it is if they also baked it. Someone who bakes bread may appreciate the impact of their own hard work in front of a hot oven when they see a community member walk away moved with happiness. Thank you for calling out the challenges surrounding communication. We are still working on this. Our communication tools are getting better, but more importantly we are getting clearer about delivering communications in all directions within the company. It may still be an issue for awhile, but we should continue to see improvement. Thank you for all the efforts you made during your time at Proof!
1,0
13 ago 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There are some really awesome people working here. The product is great.

Svantaggi

The rapid growth strategy is senseless and destined to fail. Pay not great. Work is very hard. One of the owners is a nightmare and can’t accept feedback - from employees OR customers. Just look at how he has to write an excessively long and condescending response to every negative Google review. It’s embarrassing for the business.

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Risposta di Proof Bread
9mo
Hello and thank you for your feedback. I am glad to hear that you love our products and the people that work at Proof. That is a big set of foundational wins. I'm sorry you don't agree with the strategy we are pursuing. So far, it is working and has been for the last 8 years. We don't believe in endless growth, but as a low margin food service business we do believe we need to reach a certain level of overall production in order to be able to meet our obligations and goals especially surrounding creating better jobs for our team. You're right, I do tend to take some of the online negative Google reviews personally and I am working on it. That said, we want to hear the feedback our team has for the business. Did you end up conducting an exit interview? If not, it isn't too late. Reach out to hr@proofbread.com. It doesn't have to do anything with me. Did you feel you manager also didn't listen to your feedback? Its okay to have doubts over business strategy, but it would be helpful to know how this impacted your day to day job in a negative way.
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