[Brazil] Good place to work (if you are not in the Account Management or Sales teams) - Recensione dipendente - Dipendente anonimo presso RTB House

RTB House was once recognized for its positive work environment, collaborative culture, and approachable leadership that genuinely valued employee development and recognition. However, this reality has deteriorated significantly in recent years, largely as a result of the leadership approach within commercial teams. The Account Management leadership bears direct responsibility for the current state of the team. There is a clear pattern of detachment and an inability to communicate effectively with employees. Dialogue is minimal and often restricted to tools such as Asana, while requests, concerns, and feedback are frequently ignored. This reflects a fundamental failure in people management and in fostering a transparent and functional work environment. There is also a consistent lack of investment in internal talent. Opportunities for growth are limited, with a clear preference for external hiring over promoting and developing individuals within the team. This not only undermines morale but also signals a disregard for employee contributions and long-term development. Targets are set without alignment to operational reality, and despite clear challenges, there is no acknowledgment or adjustment from leadership. Instead, the team is subjected to constant and disproportionate pressure, without the necessary support to succeed. Disorganization and frequent, unstructured changes in processes further exacerbate execution challenges—again reflecting poor leadership direction. A critical failure lies in the lack of leadership support in client management, compounded by excessive micromanagement from the Head of Account Management. Responsibilities are consistently pushed onto the team, even in situations that require direct senior involvement — involvement that simply does not happen. At the same time, the Head operates in a way that is completely misaligned with the expectations of the role, functioning mainly at a internal level, centralizing decisions, controlling irrelevant details, and introducing unnecessary processes merely to sustain the micromanagement. The result is a inefficient and draining work environment, with no strategic benefit — a direct reflection of absent, disorganized, and ultimately very weak leadership. Unsurprisingly, the result is a highly demotivated team. What is most concerning is the apparent lack of accountability or meaningful reflection from the Account Management leadership regarding the root causes of this situation, as well as the absence of effective corrective actions.