ReachLink hasn’t paid me and messed up patients bills - Recensione dipendente - Therapist presso ReachLink

1,0
13 nov 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There are no pros to this company. Go elsewhere.

Svantaggi

Several patients shared that there were massive billing errors that reach links were did not clear up. They also reported that the support people were condescending and not helpful. I have not been paid for patients that I saw for them. Avoid this company.

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Risposta di ReachLink
3y
Hello, we apologize you had a poor experience. We have hundreds of positive reviews from clients, team members and therapists and strive to deliver the best experience possible. ReachLink has a frequent and standardized pay schedule for providers and we are happy to resolve this matter immediately. Please reach out to us at hello@reachlink.com or call/SMS our team at 833-535-2753. We would like to resolve this matter for you as quickly as possible. In terms of our clients, most choose to book their own appointments through our app and determine when they are charged. Sincerely, ReachLink Customer Service Team

Esplora altre recensioni su ReachLink

5,0
5 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Their platform makes my job easier. I used to spend hours doing paperwork at my former job; however Reachlink's platform has made my job enjoyable again.

Svantaggi

At times technical issues create glitches during appointments; however there is always a customer support person that can help with these issues.

3,0
21 feb 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company's AI documentation system is o.k.

Svantaggi

Read your contract. If you use Reachlink to fill in occasional gaps in your private practice you may find that Reachlink is not the best fit for you. If you haven't read your contract thoroughly you may be surprised to discover that Reachlink creates and posts their own Psychology Today bio for you (independent of your own private practice bio), using your name and photo. This will appear next to your private practice bio, and could potentially divert client's seeking your services to Reachlink. Reachlinks scheduling of your clients is convenient but does not allow for direct contact with clients to discuss last minute cancellations, or between session communication, as all communication is managed through Reachlink's intermediaries. Perhaps a good fit for therapists starting out and in need of guidance, but if you're more seasoned and accustomed to autonomy in your practice (not to mention payment commensurate with your direct billing income), you may find that contracting with Reachlink feels more like being an employee than an independent contractor.In short: PZossibly useful as an adjuct to your usual caseload, but prepare for a lack of autonomy and less than ideal remuneration.

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