Beware all who enter! - Recensione dipendente - Community Manager presso Regus

I felt compelled to write this review after the recent spurt of clearly fake positive ones . I did laugh out loud at the one proclaiming Mark Dixon to be a visionary. Mark Dixon wouldn't know what a thought leader was if Richard Branson came up to him and slapped him in the face. In the years I have been with Regus I have noticed a steady decline in employee morale and the horrendous treatment of customers This is the company who routinely hike customers rent up by 30-40% , whilst cut staffing to the bone. When I first started every centre had a dedicated General Manager looking after overall building operations , backed up by a Sr CSR , a CSR and one or two General Assistants who looked after housekeeping. There was also a Area Sales Manager in each area. For the most part things worked smoothly with this structure. Now the General Manager , Area Sales Manager and SCSR , General Assistant roles are out. Replaced with a Area Manager looking after 3-5 centres and the ill prepared SCSRs finding themselves In a new 'Community Manager' role without any pay increase or training for the additional responsibility. With staffing in the centre cut 50-75% remaining Staff are now expected to carry out cleaning duties as well sell office space. Some centres now operate on one member of staff , creating an unsafe working environment. Morale is at an all time low. The bonus scheme is so Utterly unachievable it's a joke . Its partly based on customer satisfaction which of course will drop as staff are trying to do the work of 4 people with 1 or 2 people , cleaner hours have been cut and Regus is hiking their rent up. Community Managers are now the glue that is keeping Regus running yet we are underpaid , under developed and overworked. Coupled with constant strategy , product , and process changes , poor support from the inept centralised billing department, Regus has to be one of the worst ftse 250 companies to work for.