More Hype than Reality, Proceed with Caution - Recensione dipendente - Customer Success Account Partner presso Salesforce

2,0
14 mag 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great reputation, good benefits, and top management values. High energy environment.

Svantaggi

"Ohana" is a myth when it comes to management: My manager wasn't there to mentor, or support me. I questioned the rationale of a SVP's sales strategy and requests of me though I performed them nonetheless. In the end, I was proven correct. The client refused to entertain the SVP's strategy and ultimately the SVP was reassigned. And despite the overwhelming backing of a nearly all of the stakeholders I supported, management sided with the SVP. Toxic sales culture and unrealistic quotas and little possibility of attainment: My quota went up over 350% in year 2 with fewer products to sell, less delivery capability, and virtually the same group of clients. Only 1 member of the team exceeded quota. Despite more than doubling my performance YoY, being one of the highest producers on my team and in the top for my region, that wasn't good enough. Client travel was eliminated due to expense constraints, yet we were expected to build the pipeline and identify new sales opportunities as if we are selling simple commodity products. No work-life balance, it is a fallacy: I was berated and backstabbed for being on PTO, even though I spent hours each vacation day trying to stay on top of things. It wasn't enough. Evenings and weekends are spent on administrative tasks, which need to get done, but are over-scrutinized. Perfection is the only acceptable performance when it comes to administrative tasks. Mentoring/Performance reviews: Beware the "whisper" network. Lots of backstabbing, but few will go on the record and provide constructive feedback. I had lots of positive reviews and no negative reviews in the "Feedback" system. Numerous @mentions which praised the performance of me and my colleagues. Instead, management used undocumented feedback and hearsay to rate performance.

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Risposta di Salesforce
8y
Thank you for taking the time to provide this thorough feedback. Creating a great culture is a journey and not always a perfect one. On the whole, we are proud of the work environment and employee experience we deliver. The culture you're describing is not at all what we want to see at Salesforce. If you're comfortable, please contact EthicsPoint at 1-866-294-3540 (toll-free) or online at http://www.salesforce.ethicspoint.com/ to provide additional details. Doing so will help us directly address the concerns you raise and make the work environment better for everyone.

Esplora altre recensioni su Salesforce

5,0
5 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Amazing workplace culture Great benefits Great career growth pathways Favorite job of my entire career Great leadership

Svantaggi

None. You work hard but it’s so worth it.

4,0
9 lug 2014
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Svantaggi

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

782
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Risposta di Salesforce
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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