Sinking ship - Recensione dipendente - Dipendente anonimo presso Spocket

none, don't work here, worse, worst

As a former Customer Support (CS) team member, Spocket is the only company I’ve worked for that financially penalizes employees, often without clear rules or consistency. Penalties can range from $200–$800 CAD, even if you’re meeting KPIs and handling heavy ticket volumes. In CS, context, workload, and past performance are ignored. The culture is extremely money-driven and fear-based. A single delayed response to leadership can result in immediate punishment. These penalties feel less like behavior correction and more like a way to save the company money. The CS team environment is especially toxic. There is no proper workforce management—scheduling is controlled by a long-tenured CS member and appears based on favoritism rather than fairness. Power-tripping is common, and if you fall out of favor or request leave, you can easily be pushed out. HR offers no real protection. I experienced this firsthand. Despite meeting my KPIs, I was terminated after being transparent about a leave request. Performance does not protect CS employees here. Overall, this is a stressful, demoralizing workplace with no psychological safety or growth, especially for Customer Support. I strongly advise against working here.

Remote Job is the only good thing

1. Too much overtime. 2. Working on regular weekends too. 3. Unrealistic expectations from CEO. 4. Abusive and unprofessional CEO.