Vantaggi
You could read books or various other quiet activities between calls, and you didn't have to deal with customers.
There was almost always overtime available.
Most shifts were either early or late in the day, and you had the same schedule every week.
Svantaggi
The company seemed to have unrealistic expectations for what the captioning agents were capable of doing with the software provided. Confused or ineffective Team Leads may have been a significant factor in this problem, and that confusion/ ineffectiveness trickled down to the Captioning Agents. Problem reporting seemed to be a big area of confusion among TLs and Agents.
You could have a full day of excellent calls but with one mildly bad call, and that would be the only call that was scored for the whole week. There were also situations where excellent Agents would be transferred to a new computer, and because of that transfer and software issues, that Agent's scores would tank out of no fault of their own.