Vantaggi
They will hire pretty much anybody who passes a drug test. Probably because they have such a high employee turnover rate.
Svantaggi
Bad hours. Useless training (although the trainer was at least good, but they had him teaching useless material). Lousy pay. Terrible equipment. Supervisors are lazy and unhelpful. They literally never even taught me how to operate the phone software before sending me out to take calls, and the supervisors who are supposed to be overseeing my calls during the "nesting" process are not providing any feedback whatsoever on performance and rarely respond to my questions. There is only one other person in my hire group and there are two supervisors assigned to us as far as I know. And they both seem to know less about the system than I do. Communication with your employees is a joke. I still don't know who my boss is or who to contact if I have any questions about the job.