Vantaggi
I enjoyed my time at USU and I learned a lot. The company is working to solve some very interesting challenges in the IT/Customer Service space, so the work was exciting. My colleagues at USU were very enjoyable to work with and I looked forward to coming to work each day (I worked from home, but I saw colleagues daily on Teams).
I was particularly impressed by senior leadership in the US who are better than any I've ever encountered. They clearly stated expectations, progress, and were very supportive and quick to adapt to issues. For example, when people were feeling overwhelmed by meetings, they proactively reduced the recurring meetings by a significant amount, which had a very positive impact on my workday and ability to get tasks done.
Svantaggi
USU just underwent a brand change and the company was reorganized, so 2021 was a year of adapting to that and figuring out the new processes, structures, etc., so there were some growing pains that the company is working through.