Stay away as a frontline worker - Recensione dipendente - Care Specialist presso Upward Health

For the SF market. Where to even begin? Recruiter falsely advertised the job - saying that you can start anywhere between 8:00-10AM. No, they expect you to be on and working at 8, daily meeting at 8:30. You will not be gradually eased into your caseload, you’re dropped in and expected to swim. It’s not nearly as flexible as the recruiter tells you. Caseload of 30, sometimes more, and you’re expected to work on 6 cases a day, mostly visiting in person; even with emergencies and last minute things popping up you need to handle. You’re expected to hit 6 billable hours a day, and there are things you need to do that don’t count towards your billable hours. I have no breathing room in this job and my work/life balance is out the window. It’s not like some days you can chart 4-5 hours and make up for it later in the week, and as long as you have a grand total of X hours for the week it’s okay. No, this constant daily output requirement is rigid and leads to CS’s lying about hours to hit the metrics. Management needs training on how to be a good leader. They use fear tactics and say things along the lines of “our market will get shut down if you don’t get it together”. They treat staff like we’re incompetent for not being able to get everything done how they want, have they/upper management ever considered that your team consistently struggling to meet metrics is a reflection of leadership and expectations and not the team itself? Mind blowing idea, good leadership 101. This company pretends to care about health & housing outcomes for patients when in reality your job will be about hitting metrics day in and day out so the company can get its money. Multiple leadership roles and care specialists have had to taken leave of absences for their mental health. Management looks like chickens with their heads cut off because they obviously have too much work to do since the team is constantly expanding, that stress and chaos also gets passed down to the care specialists. There have been multiple times something wasn’t communicated to us and then an audit gets ran, we’re missing something and fail the audit and leadership is mad that we’re missing it and acts like it’s our fault - unable to take accountability. And suddenly we need to update all our charts, but still hit the 30 billable hours. Put simply, this is one of those environment’s where upper management is breathing down your supervisors neck so there always on top of you. Additionally, the training is lackluster and woefully inadequate for handling the case loads and complexity of patients. PTO not great either and if you want to take 1-2 days off to reset, be prepared to fit your entire caseload in the 3-4 days you are working that week, making your work days longer, but don’t expect OT. Salesforce sucks for this role and they should invest in a higher quality system. This place churns and burns employees for all the reasons mentioned above and is a sink or swim environment.