This is a shady company with unethical business practices. They don't care about the operations employees at all, we're just warm bodies there to type on a keyboard to them. Pay is low, unrealistic performance metrics and management is a complete joke. Big red flags: opening offices in rural Virginia and India for cheap labor while they let the Rochester office crash and burn. Most clients are now being handled by India while the U.S offices are left to clean up the messy work they leave behind. This used to be a good place to work some years ago, it's really a shame and embarrassment what it has come to today.