Great colleagues, but everything else is lacking - Recensione dipendente - Customer Success Manager (CSM) presso mPulse Mobile

Leadership is great Work life balance Pays well

I don’t have anything negative to say

Used to be great support with the team, then everything changed.

They claim its a small family culture. (Red Flag) Management is extremely poor and communicates false promises. Working hours are horrible, especially when on the weekend shift. I was promised an advancement opportunity. An announcement was made via email to management and everything. Was lied to about having a pay increase (to be made sometime in the future)... and after a few months in my new position, I was brought back down to my original position. (no pay increase made) Not because of any lack in skills, but because it was their plan all along. They decided to let go management (that has been with the company for a long time) and replace them with people who have no idea about the product, which lead to multiple changes, on a weekly basis, very poor morale and people jumping ship. They didn't (and still don't) have enough members to work adequately. The team used to be great, but it all went downhill too quickly. The turnover rate is extremely high. I would not recommend this position to my worst enemy.