Applying online was straight forward. Arranging the interview was simple too.
HR does a phone screening to make sure you are worth bringing. The type of questions on the phone are usually reserved for in-person interviews, however due to the nature of the job and scale of hire, this was probably to ensure only those truly qualified to meet in person were scheduled.
Note that their Operations Centre is in Brampton and if you don't live in or near it make sure you leave very early to beat traffic.
Be aware that they require very specific documentation brought to the interview: two copies of resume, references, as well as a security clearance application form due to the nature of their industry. This means clear copies of government ID, thankfully libraries have scanners.
They also asked for a official transcript for post-secondary education or original copies of the diplomas. What was annoying was they did not even ask for them at the interview so I had to rip them out of their (expensive) frames for nothing. HR also indicated that two union reps would be present and they were not.
Two managers who supervise the schedulers however are not the reporting managers. They took turns asking valid questions and elaborating on answers or follow ups well. I enjoyed meeting both and having previous scheduling experience made the process delightful.
The questions were relevant and fair for the position.
At the end there was a "self-assessment" which is really a 15-minute written test to ensure you have the minimum competencies for the role. First, you had to convert 12-hour time into 24-hours, as used in aviation as well as other 24-hour operation industries. Second, you convert some 24-hour into 12-hour. Third, you had to add hours to 24-hour time to calculate flight delay timing. Lastly, there was a three-part geography test: four major cities each in North America, Europe, and Asia. If you struggle with the first two then you would need practice to get used to it. The third test is easy and knowing basic addition and that after 2359 comes 0000 +1 day is important. The last one was more fun and anyone who does not know basic world geography should not apply.
Please note that this was a temporary position where you train for a month and shadow for 5+ months where you would have lots of exposure to perform the role with support of permanent staff. It is also a unionized position (Unifor) where the salary is based on a scale. Being a training/shadowing temporary position, the annual salary was set @ ~$38,250 (May 2018), regardless of experience, and no benefits or accrual of seniority as a temp that MAY be eligible for a permanent place.
The job is based on a three shift rotation (apx times): 0700-1500, 1500-2300, and 2300-0700 overnight.
They described the shift pattern as 3x AMs, 3x PMs, then 3x Days Off. The overnights would need to be completed ~ 5-6 times in a 12-month period in 6x ONs in a row. You need to factor this into your work-life balance consideration with family or personal arrangements and that fact that you may not get a full Saturday & Sunday weekend. I did prefer the idea of having to travel to Brampton off-peak and having three days off together. I was told that shift swapping is common-place and among employee agreement and not managed by supervisors. It sounded like if someone preferred overnights you could trade with them.