Ho presentato la mia candidatura online. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso Alaska Airlines (San Diego, CA) nel mese di ott 2017
Colloquio
After applying online, I was asked to do a recorded video interview. Fair warning, you can only redo the first question (tell me about yourself). The rest of the questions you have 30 seconds to think then 120 seconds to respond...and that's it.
Then I was called in for a group interview. There were around 30 people there. We watched a video of overly excited employees giving Alaska a big thumbs up. After that we were split into smaller groups and asked basic customer service questions that everyone took turns answering. Literally standing in a circle around the company representative trying to sound more confidant and qualified than the person next to you.
We were then given time slots for interviews. All of us at my table were in the first group, we were the first to arrive that morning. I went in with the HR person and had a wonderful interview. She was very nice and obviously loves her job. I thought I did really well, but, unfortunately, I will be one of the many reapplying in 6 months. And, yes, I plan on reapplying. Everyone there was absolutely great.
Domande di colloquio [1]
Domanda 1
Give an example of a time you went above and beyond for a customer.
Ho sostenuto un colloquio presso Alaska Airlines (Phoenix, AZ)
Colloquio
So far, I applied and took a test about 50 questions long. I was then emailed about scheduling an hour-long orientation. This will take place and be tested on how fast I can type - efficiently.
Domande di colloquio [1]
Domanda 1
They asked to be a chat bot and how we would reply. They provided resources and how to reply to situations.
Ho presentato la mia candidatura tramite segnalazione di un dipendente. Ho sostenuto un colloquio presso Alaska Airlines (Los Angeles, CA)
Colloquio
Interview was face to face 1on1. After that, they will let you know in a few days. But overall, its a good process. Recommend to be on time and to be big on safety.
Domande di colloquio [1]
Domanda 1
Describe me a time about an irate passenger and how did you deal with it
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Alaska Airlines (SeaTac, WA) nel mese di apr 2025
Colloquio
The Interview process took about 3-4 hours. I was hired on the stop after the interview, and completed the drug test/background check the same day. You also have a few start dates to choose from, but this will determine your seniority.
Domande di colloquio [1]
Domanda 1
Describe a time you went above and beyond for a guest? Are you flexible with your availability?