I was first interviewed on the phone by HR representative; those who made it went to the next level, a face to face with a Service Mgr and a Sr FSE. Passing this phase, were 2 phone interviews with a more Sr Mgr and a Tech Support Mgr, where more questions about industry experience, technical issues/troubleshooting and customer service were made.

First few interviews were virtual. There were some technical issues with a new version of WebEx and had to reschedule the first interview appointment due to only one of five interviewers not able to join. Second attempt went well. I had a problem with my WiFi disconnecting but I had my cellphone on standby and rejoined quickly. Last interview was in person at LF office and that went well as well.