Stage one 1: I found the apprenticeship in the Gov.uk website. When applying, I had to answer multiple questions properly. Q1/ what attracts you to the Customer Service Apprenticeship Program? Q2/what skills and qualities can I bring into this role? Q3/ what part of the role interests you and why? Q4/ what do u think you will enjoy most about Q5/ why you think you will enjoy this role? Q6/what possible challenges you think you may face? Q7/ how you will ensure you will deliver outstanding customer service? Q8/ outline the potential personal and physical 2: Got a phone call from the apprenticeship centre, I was invited over for a document check, they did a short presentation on AA, and what to expect for the next stage if we passed. After, we all had a 1-2-1 interview to determine if we got through to the next stage. I was asked three questions only: Why do I want to join AA? Tell me about a time where you have delivered great customer service? Can't remember the last one😞 3: AA managers assessed our performance during this stage. We were given a scenario in little groups, hence we had to deal with it as a team. We were tested on our team work, initiatives and listening skills. Scenario: We are in the moon and our spaceship crashes, we need to get to the mothership 200 miles away with the 15 crew members. There are 15 items on the paper, we had to List them from 1 - the most important, to 15 the least important. These were how my team prioritised them: 1 - cans of oxygen 2 - gallons of water 3 - food concentrate 4 - FM walkie Talkies 5 - moon map 6 - inflatable raft 7 - parachute 8 - silk rope 9 - signal flare 10 - 11 - first aid kit 12 - magnetic compass 13 - box of matches 14 - pistols 15 - Milk Not sure about the number 10! Next part was a role play, I was given a scenario of how I would deal wth an angry customer. Scenario: A loyal regular customer received his 3 bouquets of flowers, which he wasn't happy about due the quality being terrible. However, the manager wasn't in, I had to deal with it now by myself other wise the regular customer would not negotiate with us anymore.