First you fill out a questionnaire online & upload your resume. Next step is the online video. I used this app to prepare for the questions. I was invited to a f2f. When you get there they play an icebreaker game called who's who. It's really a different experience: all the recruiters are taking notes the entire time. We were then called out in groups for a group interview where each of us were asked 1)what inspired us to apply to be a flight attendant. 2) tell about an experience where you felt you did a really good job. And the last questions was random. Everybody's was different. (Examples include your last social media post, last random act of kindness you received, a company you think had great customer service, etc.) I had a short one on one interview on my way out. I didn't get the job and I'm not sure why. I thought it went well. But good luck to everybody !!