Process took roughly 4 weeks, applied online, went to Norwich office to shadow a handler an had an interview with a claims handler and a manager. Pretty efficient process (was quite impressed with the process compared with other companies!), standard competency interview, really relaxed interview, everyone really friendly. Especially during the shadowing the lady was super friendly and happy to answer my questions even though she was working.

relaxed and made to feel comfortable. Interviewers appeared genuinely interested in me and my answers. Wasn't told immediately if I had the job, but the whole process was explained well to me