As the head of Customer Success and Customer Support here at BitSight, thank you for your feedback. I appreciate your honesty and apologize that you did not have a better experience. Over 40% of our 2018 hires came from referrals so it's unfortunate you didn't have a better experience. We have a tendency to spend a lot of time explaining our product and this is simply because security ratings never existed before the BitSight product was created! We always want to be transparent and provide you with all the necessary information for you to truly understand who and what we are. Again, we apologize for any inconvenience and wish you nothing but the best.