Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso Capita (Dublino, Dublino) nel mese di nov 2021
Colloquio
competency-based experienced based scenario based one interview results on the spot friendly interviewer seamless and straight to the point discussed expectations on the job and opportunities that come while in the system
Domande di colloquio [1]
Domanda 1
tell us about a time you went above and beyond for a customer.
Not overly challenging and a relaxed conversation. Scenario based questions, designed to test problem solving skills. Drawing on past experiences, a candidate should not be too stressed by the process.
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Capita (Cork)
Colloquio
A video call with someone calling from a different country & office. They ask stock questions and don't give feedback on your answers, so I assume the recorded video interview is then sent on for review. They weren't too sure of the shift hours or other job details. They ask standard fare questions, such as how would you deal with a difficult customer, how would you phrase an email and an example of you offering exemplary service to a customer.
Domande di colloquio [1]
Domanda 1
How do you deal with a client that is unsatisfied?
The process started with an online application where I submitted my CV and answered a few screening questions. After that, I was invited to a phone interview which focused on my experience and availability. Finally, I attended an in-person interview that included a group activity and a short one-to-one discussion with the hiring manager. Overall, the process was clear and well-structured.
Domande di colloquio [1]
Domanda 1
They asked me to take part in a group activity to see how I worked as part of a team. In addition, I was asked a few standard customer service questions such as how I would handle a difficult customer, and examples of times I have provided good service.