Application Review Resume Screening: Your resume and cover letter are reviewed to ensure your qualifications align with the job requirements. Initial Screening: You might receive a phone call or email to confirm your interest and availability. 2. Initial Interview Phone or Video Interview: A recruiter or HR representative will conduct an interview to assess your communication skills, experience, and fit for the company. This may include basic questions about your background and motivation for applying. 3. Skills Assessment Technical or Written Test: You may be asked to complete a test that evaluates your problem-solving abilities, customer service skills, and ability to handle common support scenarios. This could include written responses to customer queries or role-play scenarios.