Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Charles Schwab
Offerta accettata
Esperienza positiva
Colloquio nella media
Candidatura
Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Charles Schwab (Westlake, TX) nel mese di dic 2017
Colloquio
I submitted my application online and did a assessment test then they called me the next day to schedule a phone interview. The phone interview just asked about what I knew about the job and the company and 3 star questions and lasted 40 minutes. The following week I had an "interview day" with 10 other interviewees. We were given a 30 minute presentation and then split up into 2 groups, half of us interviewed while the other half got a tour of the building and talked to someone who was in the job role. Then after an hour we switched and got interviewed while the other half got the tour. Whole process took 2 and a half hours and I was interviewed by 2 people. Everyone else was interviewed by one person but I believe that one of the people interviewing me was practicing. Got a job offer the following day pending drug test and background check.
Domande di colloquio [1]
Domanda 1
Phone questions:
Tell me about a time you went above and beyond for a customer.
Tell me about a time you had to do multiple tasks and still exceeded on all of them and what you did to achieve it.
In person questions:
What qualities do you see in a leader?
Why did you leave your past job?
What motivates you?
Tell me about a time you cross sold.
Tell me about a time you showed exceptional customer service.
The interview was with 2 managers for Schwab Service Academy. They wanted answers in STAR format. Overall, it was what I expected, and I got a tour of the Austin campus.
Domande di colloquio [1]
Domanda 1
A time you got feedback from a manager and how you used that feedback going forward?
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Charles Schwab (Lone Tree, CO)
Colloquio
Standard interview make sure you show actual interest in helping people get the best for their investing goals. This means when someone calls for a simple login or password reset issue you go through their accounts and ask questions to get them to open up about what their goals are and how they’re doing and if you notice for example they are down 30% in an investment you mention this and offer added value like did you know we have these options that can help turn this around? Your goal is to show in the interview that besides the initial reason for the clients call you care to add additional value to them and they leave the call feeling like wow, it’s a good thing I called for that little issue because I ended up learning and solving a few other problems i hadn’t noticed.
Domande di colloquio [1]
Domanda 1
How you’ve helped resolve an issue with a customer that was angry.
Ho presentato la mia candidatura tramite segnalazione di un dipendente. Ho sostenuto un colloquio presso Charles Schwab nel mese di dic 2020
Colloquio
First phone interview with Magly was amazing. I already knew this would be an amazing company to work for, but she made it to where I had to work here. She is so personable and sweet, it was great interviewing with her. The next interview with JD and John was also eye opening. Their personalities shined throughout our interview.
Domande di colloquio [1]
Domanda 1
What’s a situation that I have turned a problem in to a solution? How did I handle a bad experience?