I applied on LinkedIn. I was emailed the very next day to set up a phone call. 3 days later I had the phone call which was mostly informational but I was asked a few questions about my customer service experience and why I chose Charles Schwab. At the end of the call I was told I was moving on to the next steps and we set up an interview time. The interview took place 3 days later. The very next day I received a phone call telling me I got the position and asked if I would accept verbally. This was a great experience. The person I interviewed was so relaxed and interesting. I imagine this process can go differently depending on the types of personalities that interview you. Don't stress, just highlight your abilities and you'll do great. In the interview you get questions asking about you personally and your general interest and experience. Then they ask you 5 or so STAR questions. Then you get to ask them questions. So be prepared with some good ideas. For me, the interview lasted 45 minutes.