The interview process was quick for me which is great because I had job while doing this interview. I got prompt responses and everything was done is a timely manner. First, I got a call for a introduction interview and was set up for a second interview shortly after. After the second phone interview, I was scheduled for an onsite interview. This was all done with a matter of 2-3 weeks. The onsite interview as done promptly; I finished everything on time and as scheduled. Everyone I spoke with on the phone or by email responded to my questions has quickly as they could. You have to keep in mind that these people are very busy, so be patient (which is something you should have for this job).

Phone Interview with a member of the team. The next morning I received a request to come in for an in person interview. When I clicked the link to schedule, the link had expired. I was able to find a workaround but I received an error when submitting the times. I emailed the recruiter and heard back a few hours later from a different person stating that the job had been placed on hold and that they would be reopening the position a few months from now. I was actually told they would be hiring 9 people in the next few months. So all 9 positions are on hold? I found that difficult to believe. They also require you to work a 50 hour workweek, which while not illegal if you are an exempt employee is definitely something you don't want to do to people if you plan to retain them longer than a few months. The salary sounds good when they first present it to you but if you factor in the extra 550 hours you would be working it equates to about $19/hr.

I applied late November and heard back within a couple of days for a phone interview that took place the first week of December. The team member I spoke with mentioned some big company-wide trip coming up so it wasn't really a surprise when I didn't hear back from anyone for several weeks. Eventually, I was scheduled for a second phone interview, but the caller never reached out at the appointed time. Follow-up communication has been fruitless. While the pay sounded really good, support reps are expected to work 10 hour days, a majority of that time being providing phone support. Clearly, they need all the help they can get. I'd recommend they hire a recruiter instead of having other support reps without any interview experience run the hiring process.