Initial phone call to establish appointment is made. Then you are met by the HR manager or on site manager. Here you are asked for your resume and asked some basic questions. These range from your goals, past work experience or school work. They may ask what your goals are in the company or outlook. They try to find a strong customer service oriented person.

My interview was actually very pleasant. I was asked questions for about twenty minutes They really want the smilers and the smooth talkers (in a respectable and professional way.) There was also a math test. And a drug test. I got called in too come the next week.