Applied online and heard back within a week. The process consisted of an initial recruiter phone screen (30 minutes), a panel interview with members of the support team, and a final interview focused on problem-solving and culture fit. I was also given a practical support scenario to work through. The entire process took about 2–3 weeks.

Three interview rounds in person. Hands on challenge as well during the second round. Some open ended theoretical questions to see how you think and your approach to perform solving.