The hiring process was quite straight forward after applying I got a call from the manager to arrange an inshore interview. A majority of their questions are scenario based and directly involved with the job itself rather than things such as a describe yourself. So make sure you know what working in an environment like this is. After the interview I got an email saying I was unsuccessful but a few days later I got a call directly from the manager offering me a job, which was a pleasant surprise. There is a lot of training once you start and a lot of information being thrown at you, and your pay goes up based on you passing tests/quizzes and going to training days. It's also very target driven, always have targets to meet and you get reviewed regularly so underperforming puts a lot of pressure on you which eventually gets to you if you're not a natural saleswoman/man and can't get those add ons but everyone has good and bad weeks