I interviewed with two managers. It was comfortable and conversational. I was asked common interview questions and many specifically related to retention and customer service. I heard back within a week with an offer.

Applied on Indeed, recruiter left voicemail scheduled time and met virtually. Then I interviewed at the office. The first person I talked to helped me prepare for interview and answered my questions. Haley was really nice. Another lady sent me a text reminder for my actual interview. I checked in and then met my interviewer. He was really cool. Can’t remember his name but he told me more about the role, types of calls, asked about me. Then I got an offer to start the next day. They are real fast here.