The initial vetting process was you record yourself answering interview questions, and then if you seemed to be a fit for the job you were brought in for a formal interview.

First, I had a phone screen with an HR rep that was very generic and “why are you interested in this position”, and also making sure I’d be available for the set in stone and mandatory training days at the operations center, if I got the job. Then, passing the phone screen, I was scheduled for an in-person interview at a physical branch location with the branch manager. (The assistant manager was also present during my interview and asked a couple questions, but mostly sat in while the branch manager led.)