Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto 3 giorni. Ho sostenuto un colloquio presso Electronic Arts (Austin, TX)
Colloquio
After submitting my resume, I was emailed within 3-4 days and asked to come in for an face-to-face interview a couple days from then.
The interview was with the area manager and one of the team leads. Both were very down to earth. It never felt like I was being double teamed or flanked with questions from both. They each had questions about what type of video games I like, which was to be expected since EA is a video game publisher. They gave me a run down on how their operation worked at their office, which is basically category-based call center. Game Advisors are split into different tiers of support, each with their own studio (section) in the office. These sections have about 10-16 advisors in each, with team lead (manager) assisting them.
After going over the job expectations, they asked me why I choose to apply to EA. They also asked if I was comfortable having my support metrics tracked. The interview process lasted about 10 minutes, then I was given a tour of the office (which is pretty cool).
Within 24 hours after the interview, I was sent an email offering me the job.
Domande di colloquio [1]
Domanda 1
Are you comfortable having your support metrics tracked?
La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Electronic Arts (Galway)
Colloquio
The first phone contact with the Hiring Manger was very pleasant. This call was followed by two language tests and a final interview held through zoom. The interview lasted a bit more than one hour.
Domande di colloquio [1]
Domanda 1
What are your recent experiences in regard to customer service?
Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Electronic Arts (Galway) nel mese di mar 2020
Colloquio
The hiring process is a sequence of three interviews (and one English assessment for non-native speakers) 1/ Screening RH 2/ English Assessment 3/ STAR interview with 2 team leaders 4/ Final interview with the team leader of the team leaders
Domande di colloquio [1]
Domanda 1
1/ Screening RH
Nothing new under the sun. You will be asked to introduce yourself and explain why you have applied for EA. In my case, the interviewer was very friendly, easy going and helpful.
2/ Interview with two team leaders
Be prepared to provide details.
If you don't have any experience/education related to the video games industry, you would face objections.
Why should I hire you over someone else?
Tell me about a time you received a difficult feedback from your manager
Tell me about a setback you overcame. How did you handle it?
Tell me about a time you improved a process at work (it's asked to assess your initiative and your experience in project management. They expect their employees to suggest and implement new ideas)
What's your favorite EA GAME ?
Honestly, why do you want to work for EA?
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Electronic Arts (Galway) nel mese di feb 2020
Colloquio
Interview diverse e test di lingua compreso per sapere il tuo livello di conoscenza di italiano e inglese.
Ultimo colloquio è stato fatto con il manager del customer care. In generale non è stato difficilissimo e le domande erano le classiche da colloquio.