The interview itself was straightforward and focused primarily on customer service scenarios, conflict resolution, and situational questions. My issue was with the process. Before the actual interview, candidates were required to spend approximately an hour shadowing and observing employees. This was communicated as part of the interview experience, but it resulted in a significant time commitment before the company had even determined whether a candidate would move forward. As someone with several years of professional banking and client-facing experience, I found it frustrating to invest additional time driving to the location, participating in the shadowing portion, and then interviewing, only to receive a rejection immediately afterward. In my opinion, it would make more sense to conduct the interview first and determine whether there is mutual interest before requiring candidates to spend an hour shadowing employees. That approach would be more respectful of applicants’ time and expenses. Interview difficulty was average. The process itself was the disappointing part. I was treated like a regular trainee, made to do things, even tho I'm there for an interview, customers already perceived me as an employee and asked me to do things such as open doors for them. Which I did, because I didn't want to ruin the business' image. Meanwhile they're over here wasting my time, though they wasted no time with the rejection. In short—if you get to this point of the interview, which is just the second part, talk to the recruiter and be very clear about expectations. Maybe ask to do the interview first. Otherwise it could very well be just a complete waste of your precious time and gas.