Had 2 phone interviews, one with HR and another with head of recruitment then had a branch interview after two days with the Branch Manager and the Area manager. Supposed to be 2 hours, first hour it's branch observation, where the assistant manager gives you an overview of the processes there and you observe the system. The other hour it's the actual interview. Didn't do the Branch observation, assistant manager had since resigned, the new one was busy booking cars so I had to sit there the whole hour.