Start off by applying online. Called by a recruiter for a short phone interview asking about driving record, your resume and experience. Then you are scheduled for an HR interview. HR interview is about 30 minutes, covers your resume again, asks basic questions about customer service skills and sales skills. A few days later you get scheduled to shadow a branch for an hour and then have an interview with the area manager. This is the critical point, you need to sell yourself and your experience. Very laid back in my experience however some people could deal with the pressure differently. You will be asked what motivates you. Be honest, it's not something that has a right or wrong answer. Last interview is with a regional VP. Only 30 minutes long, it sort of is a shorter version of the area manager interview, they share notes on each candidate so don't be afraid if you repeat yourself. A few days later I was offered the position. In total time it took about 3 weeks from the initial phone screening. Also a key to success is thinking of questions to ask everyone. I picked some out on the fly which each person and that really helped show my interest. The job market is competitive so you have to show you really want it and are okay working longer hours.