Online application form followed by a phone interview with a senior recruitment consultant. The time slots for the phone interview are provided by the company and I chose the one that best suits myself.

The interview process itself was straightforward. As long as you have basic sales, customer service, and travel experience, you should be well prepared. My interviewer, Greer, was lovely and made me feel completely at ease throughout the process. It began with a phone interview covering the basics, followed by an SHL behavioural assessment. The next stage was a group interview, although I ended up being the only candidate in my session. This interview mainly focused on STAR-based questions, which were fairly straightforward. My expectations were raised when my references were contacted and successfully completed. I was then told I had been successful, only to find out that there were actually no positions available in my location, despite the role being advertised online. Instead, I was placed into a “talent pool.” This was disappointing, as it feels like role availability should have been confirmed before candidates were taken through a four-stage recruitment process and before referees were asked to provide references. While I appreciated the professionalism of the interviewer and found the recruitment experience itself to be positive, I would recommend asking upfront whether there is a genuine vacancy in your location or whether you’re being considered for a talent pool. Doing so could save time and help set realistic expectations.