I candidati per il ruolo di Customer Service Representative hanno valutato i colloqui presso Foundever con un punteggio di 2 su 5 (dove 5 è il livello di difficoltà più alto) e hanno giudicato la loro esperienza di colloquio positiva per il 67%. Per fare un confronto, la media complessiva dell'azienda è positiva per il 66,7%. Queste sono le valutazioni degli utenti Glassdoor.
I tempi di assunzione dei candidati per il ruolo di Customer Service Representative sono in media di 6 giorni, in base alle recensioni di colloqui inviate da 6 utenti per questo ruolo. Per fare un confronto, il processo di assunzione presso Foundever in generale richiede una media di 5 giorni.
Le fasi comuni del processo di colloquio presso Foundever per il ruolo di Customer Service Representative secondo quanto emerso da 6 colloqui su Glassdoor includono:
Colloquio telefonico: 60%
Test attitudinale: 20%
Presentazione: 20%
Ecco i ruoli cercati più frequentemente per le recensioni dei colloqui -
Ho presentato la mia candidatura online. La procedura ha richiesto 2 giorni. Ho sostenuto un colloquio presso Foundever (El Paso, TX) nel mese di nov 2018
Colloquio
It was very impersonal. The representative asked me technical questions about my computer, general daily availability, if I was currently working or in school, and if i could work weekends. She then ended the interview when I said I couldn't work on Sundays and when asked why was told because I was Catholic. Sitel is clearly not a company for Catholics and that discriminates against people of faith.
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Foundever
Colloquio
It seems like they have... quite a bit of experience, or at least they know the people they want to hire. They make you upload some documents through a webform and after that, do some assessments. I selected a role that didn't have sales in the title, but they did ask me to do a sales assessment activity.
It's all done through a PC, you'll need a webcam. It's not very hard.
Domande di colloquio [1]
Domanda 1
Typing (words per minute), what would you do in specific situations, a personality test with a Likert scale, "fill in the blank" English assessment, a speak for 1.5 minutes AI assessment
Ho presentato la mia candidatura tramite segnalazione di un dipendente. Ho sostenuto un colloquio presso Foundever (Belgrade)
Colloquio
I’ve applied through a referral. The initial contact was a phone call where they asked to me introduce myself in English. They’ve organized an interview after that and I was invited. After that was a test task to respond to a few emails for customers.
Once you apply and your resume meets the requirements, then they give you an invitation. Most time, they might change the resumption date. Once they have a company to service, then they book you for training. If you are able to get through training, then you start the shift.