I was contacted within hours to set up a phone interview. And then was asked to come down to do an in-person interview a few days later. The in-person interview was fine. Questions were pretty standard. However, when I interviewed with the third person, it immediately became clear that the benefits advertised for this job do not include their CX team. There is no unlimited PTO, the position requires you commute to the office daily, and the pay is under $20 an hour. I was sold on the benefits of this job and assumed that the PTO was to make up for the shockingly low pay. Everyone seem nice. But my overall impression of their support team was that they are treated as second class employees and there are about three management tiers for a team of eight or more. My advice to the company is just go ahead and outsource your support team since the pay is absolutely substandard and it very much felt that your CX team did the grunt work in office everyday, while the rest of the employees came and went as they pleased.