Got a phone call the next asking basic questions: availability, do I shop at Gap etc. Called me back a few hours later inviting me to an interview in a few days. Interview lasted about an hour, had to answer basic questions about customer service eg. what do I think is the most important thing about customer service. Then had to go around the shop and offer help to customers while the interviewers watched from a distance, this was pretty easy as most people didn't need help anyway. Then had to 'observe the store' look at customer service and things and report back on things I thought were particularly good/ stood out. Final part was to select an outfit for a specific event and person (me for Glastonbury, £70 budget - ask questions about the outfit like budget and things I think that's what they were looking for) so went round store and found the outfit, was under budget by a little bit so they suggested I found an accessory so try to stay pretty close to the budget. Staff were all really friendly and made everything easy and casual. I was their last interview so I got a call later that day saying I got the job, going for a training day in a couple of days.